About This Episode

Jennifer Brandel is a serial entrepreneur and innovator who works between industries to address how to design better systems for listening, responding, and evolving with their stakeholders. She is a co-founder of Hearken, which she’ll talk about extensively today, but she’s also behind Zebra's Unite, Civic Exchange Chicago, Democracy SOS and WBEZ Chicago's Curious City.

Now that we have her bona fides out of the way, here’s the real reason Jennifer is special to us: there are so few people able to clearly create an environment that makes the complicated approachable, and the messiest of problems solvable. Even the problems we face today, problems many believe to be impossible.  

“We're coming to a moment in which many more people are recognizing that collaborations and the interdependencies of sectors, of organizations, even departments within a company need to be in better and closer communication with one another. And the more we divide and silo ourselves and separate the work, it's at our peril. We're missing insights. We're missing opportunities to leverage one another's work. We’re being less efficient. All of these things translate into the workplace of making our lives harder and also making us  keep doing things the same way over and over again, rather than evolving at the speed at which we could be.”

How does she approach these intractable problems at Hearken? Curiously. She’s an enthusiastic observer with inexhaustible energy to face hard things and try to make them better. If you’ve never heard of Jennifer or her work, we’re thrilled and honored to be able to present her worldview to you on this show. Thank you to Jennifer for joining us on the show this week.