I was in my early 20s, navigating the first years of my professional career, when I remember thinking to myself: I have no idea what I’m doing here. The pace was fast. The expectations were high. I was being asked to do work I had never done before, surrounded by colleagues who seemed far more fluent in it than I was. And I wasn’t about to admit how lost I felt. 

At Mission Partners, we help organizations communicate what matters—and communicate it well. We write speeches and stories that capture attention, messages that move decision makers to act, and strategies that engage employees and volunteers to champion bold new ideas.

But none of those desired outcomes can happen without first asking a more fundamental question: How do we communicate in a way that all audiences—not just a select few—can understand and access the message?

When I wrote my first Finding the Words column on January 3, 2022, I didn’t know quite where it would take me, only that I needed a place to help make sense of our changing world.
 
Between the lines, though, something else started to unfold. I began to notice patterns and trends among the leaders who were inspiring my columns.

We are living through tragic and deeply disorienting times. And the “safest” response, we’re often led to believe, is to protect ourselves by filtering what we say. Water it down. Lose the feeling. Be forthright—but not too vulnerable. But sometimes, what helps most is simply naming what’s true. That doesn’t mean you need to share a prayer. But it does mean you can share something meaningful to you.

The truth is, when news breaks, leaders are often left balancing urgency, responsibility, and uncertainty—all while knowing their words (or silence) will be interpreted. This framework isn’t about saying the ‘right’ thing. It’s about making intentional choices in moments that don’t allow for easy ones. In today’s Finding the Words, I’ll offer a brief breakdown of those considerations and invite you to explore the full resource, linked at the bottom of this post.

I know the feeling of wanting more from a colleague—and the feeling of personally underdelivering. Even when I’ve given something my all, sometimes the results are less than I hoped. Those moments can be defeating, and they can knock us off course. If they happen too often, they’re a certain recipe for job transition. So, I’ve come to navigate these requests differently in recent years.

Every day brings with it a new opportunity to take action: to say something if we see something and to act in service of people and the planet. Because if you don’t act when you see the fog rising, what can you expect other than disaster? 

When we’re faced with a barrier, it’s easy to become consumed by the barrier. Focus on looking beyond the barrier. The answer may be right beyond your current line of sight. 

Lederach is a renowned peacebuilding leader who has engaged with peace processes around the world for four decades. In his latest book, available as a free download on his site, he offers practical insights grounded in global experience to help readers navigate and address the conflicts we face in our communities and country. John Paul gives context, structure, and a frame for finding common ground, and for re-investing in the power of "improbable dialogue."

Diversity, equity, inclusion, accessibility, and belonging matter, and they always will. But labels, lexicon, and technical talk can get in the way of explaining why. So, ditch the DEI speak and get back to the heart of what matters: treating people fairly, caring about each other, and creating environments where everyone can thrive.

When it comes to preparation, there will always be forces of distraction. Stay focused on your audience, your objective, and your preparation, and success will follow.

93% of what we communicate is nonverbal, so the little things we communicate through our bodies make a big difference to our audience. Use your body, tone, and the instrument that is your voice to help convey confidence, trust, and engagement to your audience. It may never be as good as face-to-face communication, but good digital body language can do wonders to bridge physical divides.

When it comes to communicating confidence, remember this: we are often much better than we let ourselves believe. Start with some appreciation—for yourself, your skills, and how far you’ve come—and see how much more confident you'll feel as a result.

Just as in gardening, delivering hard messages can be made more effective with preparation and care. Practice planting seeds to help your audience process information and support them in understanding important news. With time and attention, your audiences will hear just what you need them to, and they’ll grow through the news, too.

We will all have bad days and losses that can feel hard to swallow. Those moments may discourage you, but don’t let them distract you from your values. Because when your values are clear, the impact is undeniable.

Incivility at work is an intensifying reality. It can get the better of us and bring out the worst in us. This week, practice “ventilating your soul with tenderness,” and work to create spaces that foster civil conversation and muscle building. I think you’ll find the whole team gets stronger as a result.

Political polarization is real and will likely grow in the coming months. Get ahead of it in your workplace by helping your team build the skills to navigate divisive conversations while actively supporting civic engagement.

It’s not how quick you can deliver an answer in the moment. It’s how much you’re willing to sit with the tough questions that come your way. I guarantee that the process of deep thinking will lead to much greater clarity and conviction in the process.

You can’t control what the media asks, but you can control what you say. Let your character shine through by listening carefully to the audience, acknowledging questions, and bridging to your message. And by keeping your audience at the center of the story, you’ll be ready for prime time in no time.

If you’re interested in long-term impact and viability, pay attention to the actions and practices you keep today. Because they'll guide where your organization goes from here.